Before someone can be assigned an e-learning course in First for Learning, they need to exist as an active record in Solution Host and have a licence unlocked by our support team.
Before you start
The person must already exist as an active record in Solution Host — either as an employee or a contractor. If they're not showing up, check they've been added and are not marked as retired or inactive.
Step 1: Add the person in Solution Host
Employees — add them via Employee Manager
Contractors — add them via First for Contractors (if your account includes this module)
Step 2: Contact support to unlock their licence
Once the person has been added, contact our support team to unlock their First for Learning licence:
Chat with us — click the chat icon in the bottom corner of your screen
Email us — contact the team [email protected]
💡 Tip: If you don't have enough licences, our team can help you purchase additional ones during the same conversation.
⚠️ Note: Adding someone to First for Learning does not automatically assign them a course. Once their licence is unlocked, you'll need to assign courses to them separately.