How to Resolve Issues with Employees Not Seeing Courses or Appearing in Training Assignment Lists
When onboarding employees or contractors in HS Direct, you may encounter issues where they either do not see assigned courses or do not appear in the training assignment lists. Below are common causes and steps to resolve these issues.
Common Issues
Courses Not Visible to Employees: Employees may not see any courses after logging in.
Employees Missing from Training Assignment Lists: Certain employees or contractors may not appear as recipients when assigning training.
Steps to Resolve Missing Courses
If an employee cannot see any courses after logging in, it is likely because the courses were assigned to an old or incorrect profile. To resolve this:
Verify the employee's active profile in the system.
Reassign the required courses to the active employee profile.
This ensures that the courses are linked to the correct profile and become visible to the employee.
Steps to Ensure Employees Appear in Training Assignment Lists
If employees or contractors do not appear in the list of recipients for training assignments, follow these steps:
Assign training to the employee or contractor in question.
Once training is assigned, they should automatically appear in the recipients list for future course assignments.
This process ensures that all employees and contractors are properly registered in the system for training purposes. By following these steps, you can effectively troubleshoot and resolve common issues related to training assignments during employee onboarding.