When an employee leaves, their letters are retired. Retired letters are moved out of the main Letters list and stored in a separate area so you can still access them without cluttering your active records.
What are Retired Letters?
Retired letters are letters linked to employees who have left the organisation.
They are kept for reference and record‑keeping but are no longer active for issuing or tracking new actions.
How to view Retired Letters
In Solution Host, go to the Retired Letters area.
Browse or search for the former employee or specific letter you need.
Open the letter to view its content and any associated tracking history (where available).
Retired letters help you:
Maintain a clean, focused list of active letters
Retain historic documentation for leavers for auditing or future reference